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Returns Request

RMA Instructions

RMA Form may be downloaded from here

Please read all instructions before completing the RMA Form.
Sections 1 through 7 of the RMA Form must be filled out entirely in order to be processed.  If a particular section does not apply to your return, please mark it with N/A .

 1. CLIENT INFORMATION:

Please make sure that your phone number and email address (if available) are included so that we are able to contact you should that be necessary.

 2. PURCHASE INFORMATION:

We require proof of purchase in order to process the return. Please fill out the information and enclose a copy of your receipt if possible, which will expedite the processing of your RMA. If you do not have your original receipt, you can provide us with a copy of your charge card statement or cancelled check so that we can verify your date of purchase.

OR

Alternatively as a courtesy to you, if you cannot locate any of the above documents, we will accept the manufacturing date of the Black Berkey® purification elements as a surrogate purchase date to establish warranty eligibility.

Based upon our prorated two year warranty, if you purchased your elements or they were manufactured from 0 to 6 months prior, we will replace them at no cost. If they were manufactured or purchased 6 to 12 months prior, we will replace them at 25% of the regular price. If your elements were manufactured or purchased 12 to 18 months prior, we will replace them at 50% of the regular price and if your elements were manufactured or purchased 18 to 24 months prior, we will replace them at 75% of the regular price. Once we have received your warranted product, if you are using the dating method, our returns department will verify the date on the elements to ensure that there has not been a mistakes made. If the item being returned is covered by our prorated warranty (Black Berkey® Elements Only) then please fill out #3 Purchase Information section.

How to Identify Black Berkey® Manufacture Dates

Black Berkey® purification elements have two components, the solid base and the softer filter media material. The solid base is the portion with the threaded stem. Around the edge of the base, the text will include the words “New Millennium Concepts”. There will be a very small circle after the “New Millennium Concepts” text. It might be helpful to use a magnifying glass to view the date. The circle will have a number on each side of an arrow. Write that number down, this is the year. The arrow will point to a number imprinted around the circle which will be 1 thru 12. Write that number down, this is the month. Now you know the date that the filter element was manufactured. For example, if the number around to the arrow is 10 and the arrow points to the number 12, you have a filter that was manufactured on the 12th month of 2010 or December 2010. Please calculate the above and check off the appropriate box in Section 5 – Warranty Information.

*Please note that if the purification element was manufactured after August 2011 no date stamp will be visible.
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 3. REASON FOR RETURNING ITEM

Write a brief description of why you are returning the item along with any steps you took to remedy the problem prior to return.

 4. DEALER INFORMATION

If you purchased your filter system through one of our fine dealers then please indicate which one.

 5. WARRANTY INFORMATION

The warranty covers Black Berkey® filter elements based on a pro-rated useful life of two years from the date of purchase. Our systems are covered for 6 months under the warranty.  Please indicate how long you have had your filter system and in the case of Black Berkey elements how long you have had them as well. Use the percentage below the length of time you have had them for calculating the pro-rated portion of your element warranty.

i.e. – If your filters happen to fail between 6 and 12 months multiply 25% times the current retail price of a new set of filter elements to arrive at the cost of your replacements.

e.g. – 25% times $100 = a $25 cost to you for the element set
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 6. ITEMS REQUESTED

Please enter the quantity of items being returned, the description and the warranty price, based upon the information entered in Section 5 – Warranty Information.

Texas residents, please add 8.25% sales tax.

For items that are covered under our pro-rated warranty or that were manufactured prior to 6 months from the date of purchase please enclose a check or credit card information for the appropriate amount.

Please make checks payable to: New Millennium Concepts Ltd.

 7. SIGNATURES

We require a signature for every parcel delivered. If you would prefer to take full responsibility for your parcel to be delivered without a signature, please sign the appropriate left hand box in Section 7. If this is not filled out it will default to YES and we will require a signature for package delivery.

Please make sure you sign in the right hand box in Section 7 the name of the person filling out the box.

Note: An electronic signature is binding under law see Electronic Signatures in Global and National Commerce Act (E-SIGN), at 15 U.S.C. 7001.

 8. CREDIT CARD INFORMATION

If paying by credit card, please fill out Section 8 completely. Sign and date in the appropriate areas. Otherwise, please make checks payable to: *New Millennium Concepts Ltd.*

Note: An electronic signature is binding under law see Electronic Signatures in Global and National Commerce Act (E-SIGN), at 15 U.S.C. 7001.
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 9 & 10. DID YOU INCLUDE EVERYTHING?

Please review these sections to verify that everything has been completed properly and included in your shipment. Please note that if the instructions above are not followed in their entirety as deemed necessary by New Millennium Concepts to be complete and accurate, your RMA request cannot be processed. NMCL will send you a letter or email informing you of the necessary information, payment, receipt or product needed in order to process your request. New Millennium Concepts will hold your product until a complete form and any additional information and or items have been received (Receipt, correct payment, Filters etc..). In the event that requested items have not been provided to NMCL within a 60 day timeframe, following the date on the notice, the RMA request along with any unclaimed and returned product in our possession will be discarded.

Please allow up to 30 days for processing. We will work to get these processed as quickly as possible, however in some cases this may take up to 30 days from the time we receive the RMA request until you receive your replacement product.

After the RMA Form is completely filled out and you have gone through the checklist at the bottom of the payment page then please ship all necessary items to:

-or-

Western Distribution Center
PO Box 40
Villa Grove, CO, 81155
Western Distribution Center
49126 CR LL 56
Villa Grove, CO, 81155

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